We ship with An Post daily, so your items should be with you in 1-2 business days. Sometimes they can experience high volumes, so deliveries may be delayed.
Unfortunately, we have no control over shipping times after we have sent the item. However, if it has been more than a couple of days, please contact the shop and we will look into it.
We endeavour to ship your order the same day if it is placed before 3pm, if not the day after.
You will receive an Order Complete email once we have finished processing and packing it.
Please double check (and check again) that you have given us the correct shipping address (especially if it is a gift). We cannot accept any responsibility/issue compensation for missing orders due to to incorrect addresses.
Finally, please be sure to use your everyday email address when placing an order. We will use this email to contact you with order updates/issues. It is the easiest and most efficient way for us to reach out to you as phone calls are too time consuming in a busy shop.
If, for some reason, you are not happy with your purchase or gift, we are glad to help. The quickest way to return an item is in store, but we can process online returns easily too.
If an item is faulty or not fit for purpose (after sale damages do not qualify), then we will issue a refund.
If the item is in good condition and usable but you have just changed your mind/ already have the item/ chose the incorrect size, then we will offer an exchange or credit note.
This does not affect your statutory rights.
To return an item, please ensure you have the following:
- Original receipt – paper copy from an in store purchase or email receipt from an online purchase.
- The item in its original packaging suitable for resale i.e., no torn labels/backing cards.
- If returning an in store purchase that was payed via credit/debit card, please have this card with you for the refund. We cannot refund a balance to a different card, nor will we refund a credit/debit card payment with cash.
What can I return?
The majority of our products can be returned in accordance with our Returns Requirements.
In the case of bibs, socks, slipper socks, we can only offer an exchange/credit note if the item is returned on its original tag/backing card.
This is for hygiene purposes.
Sale items/items from our Outlet section cannot be returned.
These sales are final.
How long do I have to return an item?
Please return any faulty/unwanted items within 14 days of purchase.
Returns after this period will not be processed unless in exceptional circumstances and at the will of the manager.
How do I go about returning an item?
You can return items in store at Willow Gifts, Main Street, Cashel, Co. Tipperary E25 XY46.
Or, for online purchases, simply send us an email and we’ll help you from there.
We would suggest sending your returns via Registered Post to the shop address above. This is so you can ensure your items get to us and we can process your return.
We will not refund/exchange/issue a credit note until we receive the items and have checked them.